Terms of Service

1. Provider and agreement

MAIPOLE is provided by Reshenie Co., Ltd. (business registration number 149-86-02229), represented by Yongkwan Lee, at Room 601, Gwanggyo Flex Desian, 50 Changnyong-daero 256beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do, Republic of Korea ("Reshenie," "we," or "us").

By creating an account, accepting an invitation, purchasing a subscription, or using MAIPOLE, you agree to these Terms. If you use MAIPOLE for an organization, you confirm that you are authorized to bind that organization. If you lack that authority, you may use only an account that the organization has validly authorized for you.

2. Service and deployment models

MAIPOLE can provide tenant and user administration, role-based access, industrial asset and device configuration, dashboards, telemetry and file handling, WebRTC connectivity, alerts, analytics or machine-learning workflows, support tools, APIs, and subscription management. Available features depend on the purchased plan, deployment, connected equipment, and configuration.

For a hosted subscription, Reshenie operates the service environment. For an on-premises deployment, the customer operates the infrastructure and is responsible for its network, identity provider, backups, certificates, logging, updates, and any optional integration that it enables, except to the extent a written support agreement says otherwise.

3. Accounts, tenants, and administrators

• Provide accurate account and organization information and keep it current.
• Protect passwords, API keys, devices, recovery methods, and multi-factor credentials.
• Use individual accounts; do not share credentials or conceal who performed an action.
• Promptly report suspected account, API-key, or connected-device compromise.

Customer administrators control tenant membership, invitations, permissions, connected devices, files, alert recipients, and other tenant settings. The customer is responsible for granting only necessary access, reviewing it regularly, and removing it promptly when a user's role changes. Actions by authorized administrators are treated as customer instructions unless Reshenie knows they are unauthorized.

4. Customer Data and privacy roles

"Customer Data" means data submitted to MAIPOLE by or for a customer, including tenant configuration, equipment and sensor data, uploaded files, support material, alert settings, and workflow inputs and outputs. As between the parties, the customer retains its rights in Customer Data. The customer gives Reshenie a limited right to host, copy, transmit, transform, and otherwise process Customer Data only to provide, secure, support, and improve the contracted service or comply with law.

Each customer must have a lawful basis and provide required notices for personal data it puts into MAIPOLE. When Reshenie processes such data solely on the customer's documented instructions, the customer is the controller and Reshenie is its processor. The parties will enter into a data processing agreement where required. Reshenie remains an independent controller for account administration, billing, service security, legal compliance, and its own business communications, as described in the Privacy Policy.

Do not submit government identification numbers, passwords, payment-card security codes, health or biometric data, children's data, or other sensitive personal data unless a written agreement expressly authorizes it and suitable safeguards are in place.

5. Connected systems and safe operation

The customer is responsible for the legality, accuracy, calibration, maintenance, and safe configuration of DataStone devices, sensors, cameras, networks, controllers, and other connected systems. The customer must independently validate commands, thresholds, models, alerts, and outputs before operational use and maintain trained human oversight and physical safety controls.

• Do not use MAIPOLE to bypass interlocks, emergency stops, access controls, or safety procedures.
• Do not treat an alert, model score, chart, or remote session as a guaranteed diagnosis or instruction.
• Maintain a safe fallback for connectivity loss, delayed data, incorrect data, and service interruption.
• Obtain all notices and permissions required for cameras, employee monitoring, and communications.

6. Acceptable use

You must not, and must not permit others to:

• access another tenant, account, device, or data without authorization;
• probe, scan, defeat, or evade authentication, tenant isolation, quotas, or security controls;
• upload malware or use MAIPOLE to disrupt, damage, surveil, or control systems unlawfully;
• interfere with service availability or impose an unreasonable load;
• reverse engineer or copy the service except where applicable law does not permit that restriction;
• use the service or its outputs to violate law, privacy, confidentiality, export control, or third-party rights; or
• misrepresent identity, authority, data provenance, or the result of an automated analysis.

7. Fees, subscriptions, and payment

Prices, currency, billing interval, included capacity, add-ons, taxes, and effective timing are shown in the applicable order or subscription screen. Recurring subscriptions renew at the stated interval using the payment method registered through the payment provider until cancelled or suspended. You authorize the disclosed charges and must keep billing details current.

A plan change or cancellation takes effect when shown during checkout or confirmed in writing. Except where the applicable order, mandatory law, or a written refund policy says otherwise, charges for a completed billing period are not prorated merely because the customer stops using the service. Failed payment may result in a retry, grace period, feature restriction, or suspension after reasonable notice. Reshenie does not store a full payment-card number or card security code; the payment provider handles card entry and authorization.

8. Intellectual property and feedback

Reshenie and its licensors retain all rights in MAIPOLE, its software, interfaces, documentation, models, templates, and service-generated materials, excluding Customer Data. Subject to payment and these Terms, Reshenie grants the customer a limited, non-exclusive, non-transferable right to use the contracted service during the subscription term for its internal business purposes.

If you voluntarily provide feedback, Reshenie may use it without restriction or payment, provided it does not identify you or disclose Customer Confidential Information in public materials without permission. Open-source components remain governed by their licenses.

9. Confidentiality

Each party will protect the other's non-public business, technical, and security information using reasonable care and use it only to perform the agreement. This duty does not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received without confidentiality duty. A legally compelled disclosure may be made after advance notice where permitted.

10. Third-party services

MAIPOLE may interoperate with identity, cloud, object-storage, email, messaging, payment, analytics, networking, or customer-selected services. Their terms may apply to the customer. Reshenie is responsible for its selection and management of subprocessors as required by applicable law and contract, but is not responsible for a service independently selected, configured, or controlled by the customer except to the extent Reshenie's own act or omission caused the loss.

11. Availability, support, and changes

Reshenie will use reasonable efforts to operate the hosted service securely and reliably. Specific service levels, support hours, maintenance windows, recovery objectives, or service credits apply only if stated in an order or service-level agreement. Emergency maintenance may occur without advance notice when necessary to protect customers or systems.

Features may change to improve the service, address security or legal requirements, or reflect third-party changes. Reshenie will provide reasonable notice before a material change that substantially reduces a paid core function, unless urgent action is required.

12. Suspension and termination

Reshenie may suspend affected access when reasonably necessary to stop a security incident, unlawful use, material breach, non-payment, or harm to the service or others. Where practicable, Reshenie will limit the suspension, notify the customer, and allow an opportunity to cure.

Either party may terminate as provided in the applicable order or for an uncured material breach after reasonable notice. After termination, access ends and Customer Data is deleted or returned under the order and Privacy Policy, subject to export feasibility, legal retention, backups, and the 14-day orphaned-tenant recovery period implemented by the hosted service. Sections intended by their nature to survive, including payment, confidentiality, intellectual property, liability, and dispute terms, remain effective.

13. Warranties and liability

Each party warrants that it has authority to enter the agreement. Reshenie warrants that it will provide the service with reasonable skill and care. Except for express promises in an order and rights that cannot lawfully be excluded, MAIPOLE is provided "as available" and Reshenie does not warrant uninterrupted operation, error-free data, or that automated outputs will be accurate or fit for a particular industrial decision.

To the extent permitted by law, neither party is liable for indirect, special, incidental, exemplary, or consequential loss, or loss of profit, revenue, production, or data that was not reasonably foreseeable. Any contractual liability cap must be stated in the applicable order; if none is stated, liability is determined under applicable law. Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury, breach of confidentiality or data-protection obligations, or any liability or consumer right that cannot legally be limited.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without limiting mandatory rights that apply in another jurisdiction. The parties will first try in good faith to resolve a dispute through the contacts below. Unresolved disputes are submitted to the court having jurisdiction under applicable procedural law.

15. Changes to these Terms

Reshenie may update these Terms for legal, security, or service reasons. The updated version and effective date will be posted here. Reshenie will give at least 30 days' advance notice of a material adverse change to an active paid service unless law or an urgent security issue requires earlier action. A change does not retroactively reduce rights already accrued. If you do not agree, you may stop future use and exercise any termination right in the applicable order before the change takes effect.

16. Contact